Could using smart phones to capture data from paper documents change how companies do business?
Mobile capture is something that’s catching on across various industries. For those unfamiliar, this technology uses smart phones or other mobile devices to take a picture of paper documents and produce a working digital copy.
An October 2015 post on IBM’s Enterprise Content Management blog cites a dramatic rise in interest in mobile capture, calling it a “natural and inevitable outgrowth of the cultural and technological trend toward mobile computing.” The ability to “snap up” printed pages with a mobile camera is a powerful one, and mobile capture is poised to have quite an effect on certain types of business.
For example, companies in all industries could use mobile capture technology to help with customer onboarding or other customer interactions. Insurance claims adjusters could use it at the scene of an accident, or later, as pieces of documentation float around a case. Busy workers with stacks of paper documents could achieve better and more efficient workflows while still complying with established business standards.
Is your organisation ready for mobile capture?
Although mobile capture has the power to change enterprise, using it effectively – and productively – depends on several factors.
First, companies have to identify core processes where mobile capture will provide value. Otherwise, you’re just adding bells and whistles for no reason, while disrupting workflows.
Another big issue is how an internal system will deal with the indexing and metadata handling that’s required when it receives a large volume of incoming digital documents. After all, none of this is going to benefit the company if specific documents can’t be found.
- Think about whether an existing capture or document handling tool can be re-used, to avoid starting from scratch
- Identify a sufficient repository for incoming documents
- Make sure there is an audit trail or chain of custody
- Address security concerns
When mobile capture tools are set up well, they’re a real boon for business. When they are connected to the right point of a company’s IT architecture, they can be a much more efficient way to do all kinds of work, whether it’s customer-facing interactions, product development documentation, administrative work, or anything else that’s part of a company’s busy day-to-day. Look for solutions that will bring a business to the cutting edge of what today’s digital toolbox has to offer.
For example, Nuance mobile solutions can now extend business processes to a company’s mobile workforce – and do it intuitively, easily and securely. Remote workers can send documents, photographs and electronic files directly to core business applications from any mobile device. They can access files and complete forms on-the-go – and securely print sensitive documents on-demand to network printers right from their mobile device. And it’s all seamlessly integrated into the organisation’s security infrastructure and protocols.