Healthcare’s newest frontier: amplifying the patient experience with AI

The typical doctor’s visit of the near future will likely start from a patient’s personal smart device, which already will be tracking diet, medications, glucose, and other daily health measurements. During this exciting time in healthcare, solutions are poised to change the way we interact with doctors and medical appointments. AI is expanding in the industry, adapting to an ever-growing need to be efficient in the way that healthcare is delivered.
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This is an exciting time in healthcare technology. Artificial Intelligence (AI) powered speech recognition technologies and real-time clinical decision support are poised to transform clinician and patient experiences.

The typical doctor’s visit of the near future will likely start from a patient’s personal smart device, which already will be tracking diet, medications, glucose, and other daily health measurements.

Patients will be able to email clinicians ahead of time with symptom details or a photo of a complaint and have it automatically added to their electronic health records. Meanwhile, a clinical decision support engine will extract key information and perform pattern matching with past information to connect the dots, supporting the doctor with a summary of relevant information and informed treatment options.

Throughout the visit, an AI virtual assistant, like Nuance’s Dragon Medical Virtual Assistant, listens — creating real-time intelligence of potential problems and possible treatment alternatives based on the patient’s health history.

During the appointment, the clinician, who is back-to-back with patient visits, isn’t looking through papers for health history, staring at a laptop screen or searching the Internet for medication interaction information. He or she is free to focus on the patient. The entire interaction is both more personal and more productive for both parties.

This is healthcare’s newest frontier.

Pharmafile reported on the benefits of big data in the UK saying, “Huge claims are made about big data’s value. A committee of MPs recently valued it at £216 billion for the UK economy between 2012 and 2017. In healthcare, they believed it added £14.4 billion of value.”

“Based on the extraordinary impact improvements to the healthcare system can have for so many people and its potential to save lives and money, healthcare has become a key industry for investment and efforts for AI and machine learning,” wrote Bernard Marr in Forbes this month.

But for us at Nuance it really comes down to the human interaction that is the crucial element of high-quality healthcare. Healthcare technology can and will amplify, not take away from, time spent with the patient. AI tools are ready to give us the best of both worlds – human and machine.

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AI in healthcare

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