What’s next:
Healthcare

×

AHP roundtable highlights clinical documentation challenges

How can we help AHPs spend more time with patients and less searching or updating information in patient records?

By
The important role of allied health professionals in documenting patient care

AHPs wide ranging roles and working environments

Allied Health Professionals (AHPs) make up one tenth of the NHS workforce. Almost 70,000 work in the UK delivering over four million client and patient interactions per week. AHPs work in the community, in hospital trusts, in peoples’ homes or for specialist providers helping people at every stage of their life.

Given the range of professions under the AHP umbrella and their varying working environments, AHP documentation requirements vary greatly. Regardless, AHPs must keep full, clear, and accurate records for everyone they provide a service to. This can prove problematic:  inadequate hardware for community-based staff, a lack of access to real-time data or having to write notes in front of patients. All can impact negatively on the patient interaction.

Nuance convened a roundtable to discuss the impact of clinical documentation on AHPs. We wanted to investigate the challenges they face day-to-day in creating, reviewing, updating and sharing clinical documentation. We also explored how they currently manage the documentation process. The roundtable was chaired by Alicia Ridout, Chief Allied Health Professions Officer (CAHPO) and Digital Innovator of the year 2017.

Uncovering the scale of documentation challenge for AHPs

Prior to the roundtable, Nuance held a tweetchat via @WeAHPs to explore key areas for discussion. According to a poll run during the tweetchat, just under half of those involved said they spent one to two hours on patient record keeping every day. Twenty eight per cent spend two to three hours. Documentation also has an impact on AHP work-life balance. Forty per cent reported that completing documentation often resulted in them going home late at the end of the working day.

The tweetchat gave us a valuable insight into AHPs daily challenges. During  roundtable we discussed the issues of IT infrastructure, patient record template design, the purpose of documentation and how it fits into the wider NHS landscape. Perhaps, most importantly, we discussed how AHPs could get back to spending more time with their patients and less time documenting care.

The implications for patient record keeping and sharing

Sharing patient documentation across organisational boundaries and between professionals creates several challenges including:

  • inability to read information recorded by other professionals in patient records can lead to duplication and delays in professional referrals;
  • issues capturing the patient story as there are fewer templates and standardised care plan tools than in other areas of healthcare;
  • inability to access patient records due to the number of different IT systems being used;
  • difficulty sharing notes due to the number of different IT systems being used.

Top recommendations from the AHP roundtable

Recommendations from the roundtable discussion aligned neatly with NHS England’s publication ‘AHPs into Action’  . The report and the roundtable recognises that AHPs need to access  tools to support their use of informatics. Use of these tools should form part of core training, registration and daily work.

In all there were 10 recommendations arising from the roundtable including:

  1. Ensure end-to-end care pathways are taken into consideration (secondary, primary, AHPs, commmunity, social, carer, patient) when reviewing documentation
  2. Ensure IT systems are designed for interoperability and shared record viewing so all healthcare providers (HCPs)can view relevant health and social care data
  3. AHPs should be at the forefront when it comes to designing IT systems which are interoperable
  4. Put patients at the centre of process – their experience, their outcomes, their care record.
  5. Combine the introduction of new software and technology solutions with bone fide change management and stakeholder engagement.
Read full article

More from the editor

With secure, cloud-based clinical speech recognition
Driven by consumerism and unrelenting pressures on NHS resources
Demand for cloud-based, AI-powered clinical documentation platforms is growing globally
Results of a study at South Tees Hospitals NHS Foundation Trust
The growing importance of mobile and cloud solutions in healthcare
Three fundamental considerations to reap the long-term benefits
How clinical speech recognition supports clinicians on-the-go
Change management, training and the new wave of millennials are keys to success
Using conversational AI to solve problems worth saving
Artificial intelligence (AI) shows hope for powering new models of care
Diagnostic mammograms and other sophisticated AI-powered imaging options offer life-saving
With mounting pressures, radiologists need better diagnostic solutions to meet their needs
Results-driven radiology workflows means working the way radiologists do
Ensuring patient data confidentiality in health and social care with GDPR
Amplifying human intelligence is a huge key to improving the clinician experience
Learn how AI is ensuring that experiences between clinicians and patients remain personal
Discover how AI is expanding in the healthcare industry to cut costs and save time
What opportunities will arise from the NHS phased transition to SNOMED CT
The restorative power of artificial intelligence in healthcare
Learn about how AI is revolutionising decision-making processes in the healthcare industry
The transformative power of speech-to-text technology in the medical sector
Digitisation opens door to innovation and NHS transformation
CHIME survey uncovers CIO priorities and goals
How does AI in Dragon Medical speed clinical documentation for over-worked GPs?
Over 40 per cent of AHPs go home late due to patient record keeping demands
Start with improving the clinical documentation processes
Business leaders must recognize that cybercrime is now a day-to-day business reality
AHP services are undergoing major changes leading to improvements across healthcare
How nurses are re-imaging the challenge of clinical documentation?
Humans and AI are learning to complement each other
Radiologists will direct how best to incorporate and use AI in radiology
Moving from fiction to reality is the way to meet the clinical documentation challenge
Harnessing AI for improved patient care
Maximise clinician satisfaction and return on investment – fast
AI tops Gartner list of 2018 tech predictions
The RCGP says GPs spend too much time ticking boxes and completing documentation
Be a part of our research with PracticeBusiness
Where there’s a challenge, there’s often a solution
Make it quick and easy for clinicians to capture the patient story
Top tips for implementing speech recognition in busy pathology departments
Because the ‘patient powered decade’ is almost here
The Digital Health CCIO Summer School shows the role of data in the transformation journey
Data output and analysis is big up the to do list of healthcare.
Speech recognition is improving the productivity of pathologists in the NHS
The paperless NHS has led to a ‘digital mountain of documentation’
How the burden of good patient record keeping impacts on nurses.
Removing the dictation process ensures minimised report turnaround
The healthcare industry can be significantly improved by the power of emerging technologies
With more regulations and more data its time to address the digital dilemma in healthcare
Key trends at 2017 Nuance Healthcare Partner Event
Innovations in AI could help patients manage their health away from hospitals
Applying the lessons of usability of office technology to accelerate paperless NHS
How organisations meet compliance demands with smart technology
With secure, cloud-based clinical speech recognition
Results of a study at South Tees Hospitals NHS Foundation Trust
Artificial intelligence (AI) shows hope for powering new models of care
With mounting pressures, radiologists need better diagnostic solutions to meet their needs
Amplifying human intelligence is a huge key to improving the clinician experience
What opportunities will arise from the NHS phased transition to SNOMED CT
Creating change with awareness, resilience, and strength
CHIME survey uncovers CIO priorities and goals
Use a solution to help clinicians enter data into the EPR without eating into their medical time.
Start with improving the clinical documentation processes
Nurses discuss what they need from technology to help them overcome challenges of clinical documentation
How nurses are re-imaging the challenge of clinical documentation?
Examples of clinical speech recognition to meet the challenges of clinical documentation in New Zealand
Moving from fiction to reality is the way to meet the clinical documentation challenge
panorama and sunset
AI tops Gartner list of 2018 tech predictions
patient and doctor smiling at a patient record
Where there’s a challenge, there’s often a solution
Speech recognition can ensure clinical data is recorded accurately and in a timely manner
Because the ‘patient powered decade’ is almost here
Male doctor pointing at different medical features
Speech recognition is improving the productivity of pathologists in the NHS
The impact of modern pathology on the patient care quality is not to be overlooked
Removing the dictation process ensures minimised report turnaround
man in front of a hug approaching black cloud
Key trends at 2017 Nuance Healthcare Partner Event
doctor using mobile technology and thinking about multifunction printers
How organisations meet compliance demands with smart technology
Speedy-technology-adoption-in-healthcare-depends-on-people-and-process
Driven by consumerism and unrelenting pressures on NHS resources
doctor-examining-results-via-mobile
The growing importance of mobile and cloud solutions in healthcare
Case study describing how clinical speech recognition supports mobile health workforce in community and mental health
How clinical speech recognition supports clinicians on-the-go
radiology
Results-driven radiology workflows means working the way radiologists do
Learn how AI is ensuring that experiences between clinicians and patients remain personal
The restorative power of artificial intelligence in healthcare
The transformative power of speech-to-text technology in the medical sector
How does AI in Dragon Medical speed clinical documentation for over-worked GPs?
Business leaders must recognize that cybercrime is now a day-to-day business reality
Granfather and his niece playing with a tablet which connects to artificial intelligence
Humans and AI are learning to complement each other
patient and doctor at the hospital
Harnessing AI for improved patient care
Male nurse and boy using stethoscope
The RCGP says GPs spend too much time ticking boxes and completing documentation
NHS Digital must do its homework on clinical documentation
Make it quick and easy for clinicians to capture the patient story
Digitising the NHS and role of data
The Digital Health CCIO Summer School shows the role of data in the transformation journey
Female nurse taking an old woman's blood pressure
The paperless NHS has led to a ‘digital mountain of documentation’
scientist using interactive board
The healthcare industry can be significantly improved by the power of emerging technologies
Young boy throwing a paper airplane
Innovations in AI could help patients manage their health away from hospitals
Demand for cloud-based, AI-powered clinical documentation platforms is growing globally
Three fundamental considerations to reap the long-term benefits
Millennials-will-drive-inevitable-adoption-of-speech-recognition-in-nhs
Change management, training and the new wave of millennials are keys to success
Using conversational AI to solve problems worth saving
Diagnostic mammograms and other sophisticated AI-powered imaging options offer life-saving
gdpr in healthcare
Ensuring patient data confidentiality in health and social care with GDPR
Discover how AI is expanding in the healthcare industry to cut costs and save time
Learn about how AI is revolutionising decision-making processes in the healthcare industry
The marriage of digital histopathology and radiology speeds NHS innovation and transformation
Digitisation opens door to innovation and NHS transformation
The important role of allied health professionals in documenting patient care
Over 40 per cent of AHPs go home late due to patient record keeping demands
Physical therapist stretching mans leg
AHP services are undergoing major changes leading to improvements across healthcare
Radiologists will direct how best to incorporate and use AI in radiology
hands and fingers
Maximise clinician satisfaction and return on investment – fast
Be part of our research into the digital patient
Be a part of our research with PracticeBusiness
Top tips for implementing speech recognition in busy pathology departments
Data output and analysis is big up the to do list of healthcare.
How the burden of good patient record keeping impacts on nurses.
How the burden of good patient record keeping impacts on nurses.
young pensive doctor holding a clipboard looking out of the window
With more regulations and more data its time to address the digital dilemma in healthcare
Applying the lessons of usability of office technology to accelerate the paperless NHS
Applying the lessons of usability of office technology to accelerate paperless NHS
Show more articles