What’s next:
Healthcare

×

Seeing the forest for the trees, and the horizon for the Cloud

The Cloud is a central connection point for creating a seamless user experience, but health IT needs to think bigger and focus on the air-cover it provides.

By

 

If you started writing an email on your phone and weren’t able to finish it from your laptop when you got to work, you would be frustrated and rightfully so. It has become a modern-day requirement that we are able to access content in the same easy way, across all devices, from desktop computers and laptops to phones, tablets, and even wearables.

For the healthcare industry, where time and quality is always of the essence, this is particularly important. Clinicians want and need a seamless dictation experience, regardless of location or device. So when a clinician is in the hospital, she can find a computer cart or dictation station to record her patient’s story, when she is in the clinic, she can use her tablet or smart phone to enter her notes, or if she is using her home-office computer, she can log into the VPN to dictate from there, too.  If you talk with clinicians, they’ll discuss workflow, patient care, accuracy of information— they could care less about the technology, app or widget that will give it to them.

I work for a company that has been leveraging the Cloud for years.  In fact, we often take it for granted, because it’s fundamental to our core design. Billions of users hit our Cloud every day as we power mobile documentation for some of the biggest companies and EHRs.  So when someone mentions the Cloud as “the answer,” I roll my eyes because I know it is just one small piece of the heterogeneous infrastructure and deployment scenario that we operate in to deliver the workflow and experience our clients require.

For me and my team, Cloud is a given.  What we need to is stay focused on is the experience and the technologies required to deliver that experience.  The Cloud is merely one of those technologies.  So we pay attention to the more than 350,000 clinicians who rely on our front-end clinical voice recognition solutions, and the 150,000 people who depend on PowerMics to make sure the system hears every word properly, despite packed EDs or crying babies. Not to mention the 500,000 clinicians using Nuance healthcare solutions to ensure they can capture, translate, and share their patients’ stories with the right people where and when they need it.  They have my attention, they have my ear.  It’s their experience that matters most to me.

The Cloud enables

While the Cloud is the central connection point that enables a seamless user experience, what makes it truly valuable is its ability to provide the air-cover needed to accommodate diverse technology offerings that ensure clinicians have access to patient information immediately. It is not enough to simply have a cloud-based product and force everyone to use it regardless of whether or not it fits smoothly within their daily workflows and IT infrastructure requirements.  It is about individual preferences: what an orthopaedic surgeon needs may not help an internist or hospitalist enough.  Good technology adapts to the person using it, fits his lifestyle—not the other way around.  And the difference is profoundly noticeable.

Mobile adoption will continue to rise and shoe-horning cloud-based products will not fix the frustrations of clinical teams. We design our technologies to fit the way our clients use them.  By working alongside them, we have learned they want top-notch clinical language understanding technology that offers a consistent, integrated experience that fits within their current IT infrastructure. This is why EHR vendors big and small, and hospitals of all sizes, from 200-bed sites to the Veteran’s Administration, partner with us, the leader in Cloud solutions. Not because of the Cloud, but because of what it can do for them and the convenience and protection it brings to their clinicians and patients. We provide them with distributed environments, an impressive mobile portfolio, and zero-weight clients. And clinicians know they can trust us.  They rely on our constantly updated clinical ontologies, and they know their dictations are securely hitting the Cloud through a 256-bit encryption—regardless of what device they are using.

We treat our relationship with our partners and clients with the utmost gravity. We understand that patients entrust their clinicians with their lives and, in turn, clinicians expect and trust us to be there when they need us. And we are.  We will continue to focus our efforts on perfecting the experience of front-end speech recognition, and as more capabilities are required, addressing them in the most intuitive ways possible.  Our mission is to remove barriers and always keep that big picture in mind, so clinicians can spend their attention on the details of their patients’ conditions and providing the best care possible.  That’s why I focus my team on the horizon, not on the Cloud.

Read full article

More from the editor

Diagnostic mammograms and other sophisticated AI-powered imaging options offer life-saving
With mounting pressures, radiologists need better diagnostic solutions to meet their needs
Results-driven radiology workflows means working the way radiologists do
Ensuring patient data confidentiality in health and social care with GDPR
Amplifying human intelligence is a huge key to improving the clinician experience
Learn how AI is ensuring that experiences between clinicians and patients remain personal
Discover how AI is expanding in the healthcare industry to cut costs and save time
What opportunities will arise from the NHS phased transition to SNOMED CT
The restorative power of artificial intelligence in healthcare
Learn about how AI is revolutionising decision-making processes in the healthcare industry
The transformative power of speech-to-text technology in the medical sector
Digitisation opens door to innovation and NHS transformation
CHIME survey uncovers CIO priorities and goals
How does AI in Dragon Medical speed clinical documentation for over-worked GPs?
Over 40 per cent of AHPs go home late due to patient record keeping demands
Start with improving the clinical documentation processes
Business leaders must recognize that cybercrime is now a day-to-day business reality
AHP services are undergoing major changes leading to improvements across healthcare
How nurses are re-imaging the challenge of clinical documentation?
Humans and AI are learning to complement each other
Radiologists will direct how best to incorporate and use AI in radiology
Moving from fiction to reality is the way to meet the clinical documentation challenge
Harnessing AI for improved patient care
Maximise clinician satisfaction and return on investment – fast
AI tops Gartner list of 2018 tech predictions
The RCGP says GPs spend too much time ticking boxes and completing documentation
Be a part of our research with PracticeBusiness
Where there’s a challenge, there’s often a solution
Make it quick and easy for clinicians to capture the patient story
Top tips for implementing speech recognition in busy pathology departments
Because the ‘patient powered decade’ is almost here
The Digital Health CCIO Summer School shows the role of data in the transformation journey
Data output and analysis is big up the to do list of healthcare.
Speech recognition is improving the productivity of pathologists in the NHS
The paperless NHS has led to a ‘digital mountain of documentation’
How the burden of good patient record keeping impacts on nurses.
Removing the dictation process ensures minimised report turnaround
The healthcare industry can be significantly improved by the power of emerging technologies
With more regulations and more data its time to address the digital dilemma in healthcare
Key trends at 2017 Nuance Healthcare Partner Event
Innovations in AI could help patients manage their health away from hospitals
Applying the lessons of usability of office technology to accelerate paperless NHS
How organisations meet compliance demands with smart technology
Diagnostic mammograms and other sophisticated AI-powered imaging options offer life-saving
gdpr in healthcare
Ensuring patient data confidentiality in health and social care with GDPR
Discover how AI is expanding in the healthcare industry to cut costs and save time
Learn about how AI is revolutionising decision-making processes in the healthcare industry
The marriage of digital histopathology and radiology speeds NHS innovation and transformation
Digitisation opens door to innovation and NHS transformation
The important role of allied health professionals in documenting patient care
Over 40 per cent of AHPs go home late due to patient record keeping demands
Physical therapist stretching mans leg
AHP services are undergoing major changes leading to improvements across healthcare
Radiologists will direct how best to incorporate and use AI in radiology
hands and fingers
Maximise clinician satisfaction and return on investment – fast
Be part of our research into the digital patient
Be a part of our research with PracticeBusiness
Top tips for implementing speech recognition in busy pathology departments
Data output and analysis is big up the to do list of healthcare.
How the burden of good patient record keeping impacts on nurses.
How the burden of good patient record keeping impacts on nurses.
young pensive doctor holding a clipboard looking out of the window
With more regulations and more data its time to address the digital dilemma in healthcare
Applying the lessons of usability of office technology to accelerate the paperless NHS
Applying the lessons of usability of office technology to accelerate paperless NHS
With mounting pressures, radiologists need better diagnostic solutions to meet their needs
Amplifying human intelligence is a huge key to improving the clinician experience
What opportunities will arise from the NHS phased transition to SNOMED CT
Creating change with awareness, resilience, and strength
CHIME survey uncovers CIO priorities and goals
Use a solution to help clinicians enter data into the EPR without eating into their medical time.
Start with improving the clinical documentation processes
Nurses discuss what they need from technology to help them overcome challenges of clinical documentation
How nurses are re-imaging the challenge of clinical documentation?
Examples of clinical speech recognition to meet the challenges of clinical documentation in New Zealand
Moving from fiction to reality is the way to meet the clinical documentation challenge
panorama and sunset
AI tops Gartner list of 2018 tech predictions
patient and doctor smiling at a patient record
Where there’s a challenge, there’s often a solution
Speech recognition can ensure clinical data is recorded accurately and in a timely manner
Because the ‘patient powered decade’ is almost here
Male doctor pointing at different medical features
Speech recognition is improving the productivity of pathologists in the NHS
The impact of modern pathology on the patient care quality is not to be overlooked
Removing the dictation process ensures minimised report turnaround
man in front of a hug approaching black cloud
Key trends at 2017 Nuance Healthcare Partner Event
doctor using mobile technology and thinking about multifunction printers
How organisations meet compliance demands with smart technology
radiology
Results-driven radiology workflows means working the way radiologists do
Learn how AI is ensuring that experiences between clinicians and patients remain personal
The restorative power of artificial intelligence in healthcare
The transformative power of speech-to-text technology in the medical sector
How does AI in Dragon Medical speed clinical documentation for over-worked GPs?
Business leaders must recognize that cybercrime is now a day-to-day business reality
Granfather and his niece playing with a tablet which connects to artificial intelligence
Humans and AI are learning to complement each other
patient and doctor at the hospital
Harnessing AI for improved patient care
Male nurse and boy using stethoscope
The RCGP says GPs spend too much time ticking boxes and completing documentation
NHS Digital must do its homework on clinical documentation
Make it quick and easy for clinicians to capture the patient story
Digitising the NHS and role of data
The Digital Health CCIO Summer School shows the role of data in the transformation journey
Female nurse taking an old woman's blood pressure
The paperless NHS has led to a ‘digital mountain of documentation’
scientist using interactive board
The healthcare industry can be significantly improved by the power of emerging technologies
Young boy throwing a paper airplane
Innovations in AI could help patients manage their health away from hospitals
Show more articles