The blogs

It’s the Holy Grail of customer engagement: seamless, zero-effort journeys across channels that lead to rapid, effective resolutions. For many organisations, it can feel a long way off—but, it could be closer than you think. At this year’s Nuance Customer eXperience Summit in London on March 10, global customer engagement leaders will gather to explore how, […]

Put aside (if you can) the pressures of delivering amazing customer service experiences while reducing your cost to serve. The bottom line for customer engagement is that outstanding, cost-optimised experiences can’t come at the expense of security. That’s why security—and how to make it invisible to customers—is just one of the key themes we’ll be […]