The blogs

Speech to text software is often described as a tool to help you produce documentation faster and more accurately than you could achieve while typing. That’s quite right. Dragon can turn the spoken word into editable text three times faster than even a proficient typist can put words on screen, and with 99% accuracy thanks […]

Financial services have to be pernickety. It is important that they capture accurate information from clients, record that information precisely, and store it carefully. Client meetings are often conversational and feel relaxed, but they deliver exact, detailed information about the client’s sentiments as well as feedback on current work and future intentions. All of this […]

Anybody who runs a business will spend time scratching their head to work out the best ways to be as productive as possible. Regular reviews can streamline processes which have become leggy and trim expenditure that’s grown organically but that’s far from the only way to improve productivity and cut costs. Investment in new ways […]

If I had a pound for every time I’d seen a new idea, gadget, web service or practice that said it would make me more efficient, well, I’d be a lot more wealthy than I am – and a lot more efficient too! Some of these ‘efficiency boosters’ are rather personal. One person will take […]

Back in the very earliest days of speech recognition machines learned to recognise a small – very small – number of words and act on them. For example, the famous 1962 IBM speech recognition system called Shoebox. It could recognise just 16 words, and perform actions like adding up numbers. (check out The History of […]

There is much truth in the belief that technologies we like to use at home get taken into the workplace either by stealth because workers want to use them, or officially because bosses see their value. So, it shouldn’t come as a surprise to learn that smart speakers are making their way into the office. […]

trusting brand voice with customer experience

Today’s smartphones are powerful. I mean really powerful. They’re more powerful than some current laptops and PCs. Here’s what respected tech web site Anandech had to say about the iPhone XS and XS Max last year – “What is quite astonishing, is just how close Apple’s A11 and A12 [processors] are to current desktop CPUs.” […]

Open plan offices are the norm these days, yet for many of us they can be an uneasy place to work. People passing by can be a distraction, and people stopping for a chat can be even more of a distraction. There are unwritten rules of behavior in open plan offices which stop the distractions […]

It is quite amazing how much speech has come to be able to be used to control things in our everyday lives. Way back in the 1950s when it was first demonstrated that it was possible to say something to a machine and have that machine recognise what you said, it was hardly credible that […]

Speech recognition has its origins way before computers as we know them existed. Back in the 1880s Alexander Graham Bell invented a way to record speech onto wax cylinders. Others improved on the technique, moving through technologies like plastic and magnetic tape. When computers became sophisticated enough to include memory and processing capabilities, speech recognition […]